9 factors to achieve good quality
The funny thing with quality is that everyone has their own specific perception of what it is. Thereby follows the question “how can it then be defined?”, the obvious answer will be to say that it is an intangible thing and therefore it can never be reached, you can come close to it but never reach it. As stated by Chandrupatla (2009) is quality perceived different from person to person, but everyone understands the meaning of the term “quality”. This perspective to quality is supported by literature from 1979 and all the way up until today, thereby stating that quality is something that we all know what is, but don’t know what is.
The general assumption is however that a given product is “a quality product” if it meets the expectations, requirements and specifications of the user. Which means that some of the most important actions of the manufacturer is to truly understand the intangible and tangible needs of their customers.
So how can I ensure quality in my company?
The outcome of the study was that if you as a manufacturer or supplier aims at achieving quality in your products, then you should be concerned with the following nine factors:
All the factors can be related to total quality management as it is defined as a quality philosophy which should be followed by the whole company. However, is these soft themes not something that is expected from an engineer, even though it is something that could benefit the common engineer.
It can be derived from the study that if you want to deliver quality solutions to your customer is it not enough that only the sales team and the project manager understand the customer. The entire project must understand the customer in order to meet both the tangible and intangible requirements and specifications.
The study was developed in collaboration between DIS and Benjamin Juul Abildgaard, M.Sc. Technology Based Business Development.
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References: Chandrupatla, T. R. (2009). Quality and Reliability in Engineering (1. Edition ed.). New Jersey: Rowan University.